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LaSalle Heating, Furnace, and Air Conditioning Service Testimonials
Very speedy and friendly service with some parts available right away. We will definitely use them again in the future!
Mulling around the house one day I realized it was warmer than usual. I check the register and to my dismay it was not blowing cool air. I ignored the issue as I’ve got a two zone system and just decided to let the other unit pick up the slack. Alas, next day neither air unit was functioning and temps were rising. I quickly Google’d for a repair man and called LasSalle Heating after seeing there stellar reviews. I’m glad I did, they diagnosed and fixed the issues in all of about 5 minutes and gave me some good advice to ensure that I never experience the same issue. Highly Recommended!
Wow! I was so impressed with Lasalle Heating and Air and their exceptional customer service skills. After MANY horrible exchanges with my home warranty company regarding my furance, I finally gave up and contacted Lasalle Heating and Air to see if they would come take a look at my furnace to give me an educated opinion about what needed to be done (it was old and not igniting). I wasn’t getting a straight answer from the representatives that were being sent to me from my home warranty company and with something like a furnace, I needed to know the truth. It is a matter of safety.
I called Lasalle at the recommendation of a friend who had recently used them for a furnace and AC install and had been pleased. When I called to set up the appointment just for someone to come look at it, the person that answered the phone was a delight. He easily was able to schedule someone to come out the next morning at 8:00 a.m. Charlie arrived and was instantly personable. I shared the horrible experience I had already had and he certainly showed sympathy that I had already had to deal with such incompetence from the other company. He didn’t need much time to determine that my furance was shot. He explained much of the problem to me in regular English so he was sure that I understood.
He sat me down and explained my options and gave me detailed estimates for a brand new system. He told me that he certainly would understand if I wanted to get other estimates, but if I chose to go with them, all I needed to do was to call them and they would set it up. I spent no time or energy getting another opinion. I immediately knew this was the company that I wanted to use.
The day of the install, Charlie and Max showed up to do all of the work. They were both super personable, polite, professional and made sure I knew exactly what was going on. They had my new furnace and AC all set up in a matter of a few hours. They showed me how to use the new system as well as showing me that they had posted information and their phone number right near the new furnace should I have any additional questions. The entire time they were in my home, they felt like family.
Both Charlie and Max made what could have been a miserable experience a delightful one. I have never written a review for anything before, but I absolutely felt the need to express my gratitude and appreciation through this review. If you have any heating or AC needs, you NEED to contact Lasalle. You will receive nothing less than stellar customer service!!! Thank you SO much!
Called on a Saturday for a furnace problem and w/in 15 minutes Charlie came out and took a look and diagnosed the issue. Charlie called back to the shop and Max came out w/ the new part. Fortunately for my furnace, they had the part considering it was an older ’93 model furnace. Both Charlie and Max gave me some great informational tidbits and recommendations as well as rough price quotes for new furnaces as I’ll be in the market for 1 shortly. Both gentlemen were: prompt w/ service; respectful; and knowledgeable. My mistake in “cleaning” the furnace actually turned out to be a godsend considering the state of my furnace and information these gentlemen gave me. I wouldn’t hesitate to call for assistance or use this company again. Thanks for the great service to Charlie and Max!
Called on a Friday night and they were out the next morning. Charlie walked us through what was going on and also answered additional questions we had. Would definitely recommend La Salle and will be calling them with any needs in the future.
They came to the rescue, it was a little frustrating when the supplier didn’t deliver but these guys took good care of us.
I made an emergency call tonight because my furnace stopped running. It was 42 degrees in my house when I got home from work and my pipes were freezing. They came out immediately. It ended up being an easy fix. He examined what happened. Showed me how my furnace is not up to code…that’s another story…and showed me what to do if this happens again. He was so incredibly nice and didn’t push me into unnecessary repairs. Very honest. Will definitely be calling in a couple months so we can get my furnace up to code. I am just mad I didn’t get his name!!! He was the owner though. Thanks again for your help!
Had an issue with my blower motor. Scott came out ASAP and fixed it up in no time. Great service, great employees.
Is customer service important to you? Honesty and fair pricing? Look no further than LaSalle. For repairs and purchases that require a lot of specialized knowledge, you have to rely on the integrity of the service provider. Scott (owner) took great care of us. I’m confident your experience will be the same.
Ditto what Tammy said–we are now customers for life! 95 degrees outside, 7pm on Saturday of memorial weekend and our AC went out. Scott (owner) came out even though he and his wife were on their way out of town. He diagnosed a simple fix (capacitor went out) over the phone, came over and confirmed it, and replaced it in just a few minutes. Gave us an EXCELLENT deal too, considering the circumstances. Extremely nice guy and I would highly recommend LaSalle to anyone and everyone!